Frequently Asked Questions

Everything wholesale buyers ask about MOQ, samples, pricing, customization, lead time and shipping.

What is your minimum order quantity (MOQ)? +

For ready catalog products, the minimum order is just 1 piece — a single sample is accepted. Custom OEM projects have a separate MOQ based on the model and the level of customization (logo, packaging, color, etc.), which we confirm in your quote.

Can I order a sample before buying in bulk? +

Yes. We actively encourage buyers to test a sample first. Send the model SKU and we'll confirm sample availability and price.

Why aren't prices shown on the website? +

JINGOX is a B2B supplier and pricing depends on quantity, customization and shipping destination. Click Get a Quote on any product, or message us with the SKU and quantity, and we'll send factory pricing directly.

Do you offer OEM and ODM customization? +

Yes. We support logo and branding, custom color, retail packaging, bundled sets, and full custom product development. See the OEM page and send your design brief or reference image.

Which consoles do your accessories support? +

Nintendo Switch 2, Nintendo Switch, PS5 / PS5 Slim / PS5 Pro, PS4, Xbox Series X/S, and VR / Meta Quest 2 & 3, plus universal accessories. A Steam Deck line is coming soon.

How do I get the fastest quote? +

Send the model SKU or product link, your estimated quantity, any customization needed, and a reference image if you have one — via the inquiry form or WhatsApp. With these details we usually reply with MOQ and pricing within one business day.

What is the lead time? +

Lead time depends on the product, quantity and whether it is a sample, ready catalog or custom order. Sampling and production lead times are confirmed in your quote so you always have a clear schedule.

Do you ship worldwide, and what does shipping cost? +

Yes, we ship to international buyers. The shipping method and cost depend on the destination, volume and weight. Tell us your country or nearest port/address and we'll include shipping options in your quote — we don't publish a flat rate because costs vary by order.

What payment terms do you accept? +

Available payment methods and terms are confirmed for each order in the quotation. Contact us with your order details and we'll share the current options.

Can you provide product images and full specifications? +

Yes. Contact us for the latest image pack and a complete specification sheet for any model, including dimensions, weights, carton details and packing contents.

Can you provide certifications? +

Applicable certifications are provided on request and verified for the specific model and market. We only claim certifications we can actually support for the ordered product.

Can you help with packaging and retail bundles? +

Yes. We produce custom color boxes, inserts, manuals and multi-product kits tailored for retail shelves and e-commerce. Share your target market and we'll suggest options on the OEM page.

Still Have a Question? Ask Us